Refund and Returns Policy

Thank you for shopping at Boutique De’Almas. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a transparent return and refund policy to ensure your peace of mind. Please read the following policy carefully.
  1. Returns:
1.1. Eligibility: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Certain products, such as perishable goods, intimate or sanitary items, and gift cards, may not be eligible for return. Please check the product description for any specific return restrictions.

1.2. Timeframe: You have 30 calendar days from the date of delivery to initiate a return. After this period, we may not be able to process your return request.

1.3. Return Process: To request a return, please contact our customer support team at Cik Dayang and our email. Provide your order details and a brief explanation of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.

1.4. Return Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item. We cannot guarantee that we will receive your returned item.
  1. Refunds:
2.1. Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. We reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

2.2. Refund Process: If your return is approved, we will initiate a refund to your original method of payment. Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment provider.

2.3. Non-Refundable Items: Certain items may be non-refundable, such as personalized or custom-made products, digital downloads, and services. These exclusions will be clearly stated on the product page or during the purchase process.
  1. Exchanges:
We currently do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  1. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately with supporting evidence (e.g., photos). We will assess the situation and provide instructions for returning the item. Upon receiving the returned item, we will arrange for a replacement or issue a refund, as per your preference.
  1. Changes to the Policy:
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at [Insert Contact Information].

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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